FAQ
Orders
How long does it take to process my order?
Orders are typically processed within 1–2 business days, Monday through Friday (excluding major U.S. holidays). During new product releases or periods of high order volume, processing times may be slightly longer.
How long does shipping take?
Delivery times depend on the shipping option selected at checkout. Estimated delivery times are provided during checkout and begin after your order has been processed.
Do you ship internationally?
At this time, RO CLCTV ships within the United States only.
Can I cancel my order?
Yes—orders may be canceled before they have been shipped.
If you need to cancel your order, please contact us as soon as possible at contact@roclctv.com. Once an order has shipped, it can no longer be canceled.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery.
Returned items must be:
- Unworn and unused
- In their original condition
- Include original tags
- Be returned in the original packaging whenever reasonably available
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.
Do you offer exchanges?
We do not offer direct exchanges.
If you'd like a different item, simply return your eligible purchase for a refund and place a new order.
How long do refunds take?
Once your return has been received and inspected, approved refunds are processed within 5 business days.
Your bank or credit card provider may require additional time before the refund appears on your account.
What if my order arrives damaged or I receive the wrong item?
Please contact us within 7 days of delivery at contact@roclctv.com.
If the issue is due to our error, we'll gladly provide either:
- A replacement at no additional cost, or
- A full refund