Shipping policy

Shipping Policy

Thank you for shopping with RO CLCTV. We are committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after they are placed. Processing times may occasionally vary due to holidays, vacations, inventory counts, or unforeseen circumstances. Any significant delays will be communicated on our website or by email.

Orders are processed Monday through Friday, excluding major U.S. holidays.

During new product launches, holidays, promotional events, or other periods of unusually high order volume, processing times may be longer. If there are any significant delays, we'll notify you as soon as possible.

Shipping

We currently ship within the United States only.

Available shipping options and estimated delivery times are displayed during checkout.

Please note that delivery estimates begin after your order has been processed and shipped.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24 hours for tracking information to become active after your order has been shipped.

Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately at contact@roclctv.com.

If your order has not yet shipped, we'll do our best to update the address.

If an incorrect shipping address results in additional shipping charges or a returned package, the customer is responsible for any additional shipping costs required to resend the order.

P.O. Boxes

We are able to ship to U.S. P.O. Boxes when supported by the selected shipping carrier.

Lost, Stolen, or Delayed Packages

Once an order has been shipped, delivery times are the responsibility of the shipping carrier.

If your package is marked as delivered but cannot be located, we recommend first contacting the shipping carrier and checking with neighbors or your local post office.

While we'll gladly assist you in locating your shipment whenever possible, RO CLCTV is not responsible for packages that have been marked as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at contact@roclctv.com.

Please include your order number along with photos of the damaged item and packaging so we can evaluate the issue and provide a resolution.

Shipping Delays

RO CLCTV is not responsible for shipping delays caused by weather, carrier service interruptions, natural disasters, or other circumstances beyond our control.