Refund policy
Return & Refund Policy
At RO CLCTV, we want you to be confident in your purchase. If you're not completely satisfied, we're here to help.
Returns
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, your item must:
- Be unworn and unused.
- Be in its original condition.
- Include all original tags.
- Be returned in its original packaging whenever reasonably available.
- Be accompanied by proof of purchase or your order number.
To request a return, please contact us at contact@roclctv.com.
Please do not send items back without contacting us first, as unauthorized returns will not be accepted.
Return shipments should be sent to:
910 Thistle Green Ln. Duncanville, TX 75137
Return Shipping
Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect.
We recommend using a shipping service that provides tracking, as RO CLCTV is not responsible for returns that are lost or damaged during transit.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery at contact@roclctv.com.
If the issue is determined to be our error, we will provide your choice of:
- A replacement item at no additional cost, or
- A full refund.
RO CLCTV will cover any applicable shipping costs for approved claims involving damaged, defective, or incorrect items.
Exchanges
We do not offer direct exchanges.
If you would like a different item, color, or style, please return your eligible item for a refund and place a new order once your return has been approved.
Non-Returnable Items
Returns will not be accepted if the item:
- Has been worn or used.
- Shows signs of wear, stains, odors, pet hair, makeup, or other damage.
- Is missing original tags.
- Is not in its original condition.
RO CLCTV reserves the right to deny any return that does not meet the requirements outlined in this policy.
If a return is denied, you may request that the item be shipped back to you at your expense. If we do not receive a response within 14 days after notifying you that your return has been denied, RO CLCTV reserves the right to dispose of the returned item.
Order Cancellations
Orders may be canceled before they have been shipped.
Once an order has shipped, it can no longer be canceled and must follow the standard return process if eligible.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5 business days of inspection.
Please note that your bank or credit card provider may require additional time to post the refund to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@roclctv.com.